Hotjar Review: Sharing My Extensive 2+ Year Experience

User-Friendly Interface: Hotjar’s ease of use makes it accessible even for users with limited technical expertise.

In-Depth User Behavior Insights: Hotjar provides a deep understanding of user behaviors, enabling data-driven decision-making.

Generous Free Trial: The tool offers an ample free trial period, allowing users to explore its features before committing to a paid plan.

Data Precision: Hotjar is known for its accurate and precise data, ensuring the reliability of the insights it provides.

Real-Time Data: Hotjar offers real-time data analysis, allowing users to access current data without the need to wait until the end of the day.
Pricing May Be Prohibitive: Hotjar’s pricing may be slightly high for individuals operating on a limited budget.

Recording sessions under 30 seconds is disabled by default: Fortunately, enabling this is easy from the settings.


Right from the moment you log in to your Hotjar dashboard, you’ll notice its intuitive interface. The layout is clean and well-organized, ensuring that you can quickly access the information and features you need without getting lost in a sea of menus and options.

Key points regarding Hotjar’s ease of use:

1. User-Friendly Navigation:

  • Hotjar’s navigation is designed with users in mind. It’s straightforward, with clear labels and menus, making it easy for both beginners and experienced users to find their way around.

2. Quick Setup:

  • Setting up Hotjar on your website is a hassle-free process. The platform provides clear instructions, and in most cases, you can get started within minutes.

3. Real-Time Data:

  • Hotjar’s dashboards and reports provide real-time data, ensuring you can monitor user interactions and feedback as they happen. This immediacy is invaluable for making timely decisions.

4. Customization:

  • Hotjar allows for extensive customization, letting you tailor the tool to your specific needs. You can choose what types of data to collect, which user segments to focus on, and more.


This is the number one feature that made me fall in love with Hotjat.

Session recordings are essentially video recordings of real user interactions on your website. They allow you to step into the shoes of your visitors and see precisely how they navigate, click, scroll, and interact with your web pages.

These recordings capture the entire user journey, providing a wealth of information that can drive improvements to your site’s design and functionality.

Key Benefits of Hotjar Session Recordings:

1. User Behavior Insights:

  • Session recordings provide a deep understanding of how users engage with your site. You can identify common patterns, such as where users drop off, what elements they struggle with, and which areas of your site are most engaging.

2. Problem Identification:

  • By watching session recordings, you can pinpoint specific issues or obstacles that users encounter. Whether it’s a confusing navigation menu or a broken form, these insights can inform your optimization efforts.

3. Conversion Optimization:

  • Understanding user behavior is key to optimizing your website for conversions. Session recordings help you identify bottlenecks in your conversion funnels and make data-driven improvements.


Hotjar’s heatmap feature is my second used feature, by when I play with I get lots of valuable insights into where visitors engage the most and where they disengage in a visual representation.

These are screenshots of the same round-up review article from one of my affiliate sites.

Comparison table at the top of the page.
Comparison table at the top of the page.
One of the product reviews under the comparison table.
One of the product reviews under the comparison table.

After seeing the top three spots where the visitors kept looking, I quickly got some conversion optimisation ideas:

  • 1) Giving the blue and yellow products the first positions, in order to increase their chances of being seen by potential buyers.
  • 2) Not removing these two products while updating the article.

After switching the heatmap type from “Clicks” to “Movement”, I got another insights.

What I understood from the movements heatmap is that the last two products are not reasoning with the visitors.

With this information, when updating this article, I know exactly what to remove and what to keep.


What I like about Hotjar pricing structure is that it keeps everyone happy.

If you are not yet making some money from your website, you have a generous basic plan that gives you enough data for free.

If you already started making some money from your website, at a reasonable price ($32 USD / month), you can remove a slight traffic limitation and unlock some filters in order to make analyzing your visitors data a little easier.

While Hotjar is a powerful tool, some users may find its pricing to be on the higher side, especially if they have limited budgets. However, it’s important to weigh the potential return on investment (ROI) that Hotjar can offer in terms of improved website performance, user satisfaction, and conversion rates.

If you have a growing business, the Business plan make a lot of sense if you need advanced features like integrations, the ability track custom user attributes, or pin-point exactly where your users are getting frustrated with rage clicks, u-turns and more.


When it comes to web analytics and user behavior tracking, Hotjar and Google Analytics are two prominent tools that come to mind. In this section, we’ll compare Hotjar and Google Analytics to help you understand the distinct strengths and use cases of each platform.

Hotjar: Deep Insights into User Behavior

Pros of Hotjar:

  1. User-Centric Approach: Hotjar places a strong emphasis on understanding individual user behavior through features like session recordings and heatmaps. It offers a human-centric view of website interactions.
  2. Visual Insights: Hotjar’s heatmaps and session recordings provide visually intuitive data, making it easy to identify areas of user engagement and friction.
  3. User Feedback Integration: Hotjar seamlessly integrates user feedback, surveys, and polls into the analytics platform, allowing for a comprehensive view of user sentiment.
  4. Ease of Use: Hotjar is known for its user-friendly interface, making it accessible to both beginners and experienced users.

Cons of Hotjar:

  1. Pricing Considerations: While Hotjar offers a free plan and affordable options, some users might find the pricing for higher-tier plans, especially “Scale,” to be on the higher side.

Google Analytics: Comprehensive Web Data

Pros of Google Analytics:

  1. Comprehensive Data: Google Analytics provides extensive data on website traffic, including source, demographics, and behavior. It’s a go-to tool for understanding overall website performance.
  2. Integration with Google Services: Google Analytics seamlessly integrates with other Google services like Google Ads and Google Search Console, allowing for a holistic view of online marketing efforts.
  3. Customization: Google Analytics allows for advanced customization, including the creation of custom reports, goals, and tracking parameters.
  4. E-commerce Tracking: Google Analytics excels in e-commerce tracking, offering detailed insights into sales funnels, conversion rates, and revenue.

Cons of Google Analytics:

  1. Complexity: Google Analytics can be complex for beginners, and its vast array of features may require a learning curve.
  2. Limited User Behavior Insights: While Google Analytics provides data on user behavior at a macro level, it lacks the visual, individualized insights offered by tools like Hotjar.

Choosing the Right Tool

The choice between Hotjar and Google Analytics ultimately depends on your specific needs and objectives:

  • Hotjar is an excellent choice if you prioritize a deep understanding of individual user behavior, value visual insights, and want to seamlessly integrate user feedback into your analytics.
  • Google Analytics is the go-to tool for comprehensive website data, especially if you have advanced tracking needs, are running e-commerce operations, or rely heavily on Google’s ecosystem.

It’s also worth noting that many professionals use both Hotjar and Google Analytics in tandem to leverage the strengths of each tool. Google Analytics offers numbers to know what’s happening on your site, while Hotjar provides you the “why”.


Before diving deep into the features and functionalities of Hotjar, it’s essential to know how to get started with a Hotjar demo or trial. In this section, we’ll guide you through the process of accessing Hotjar and why taking advantage of the demo can be a game-changer for your web analytics and user feedback efforts.

Accessing the Hotjar Demo

  1. Visit the Hotjar Website: The first step is to go to the official Hotjar website.
  2. Sign Up for a Free Account: Look for the option to sign up for a free account or access a demo. Hotjar typically offers a generous free trial period, which allows you to explore its features without committing to a paid plan upfront.
  3. Provide Basic Information: You’ll be prompted to provide some basic information, such as your name, email address, and the website you want to analyze with Hotjar. This information helps set up your Hotjar account.
  4. Verify Your Email: After signing up, Hotjar may send a verification email to confirm your registration. Click the link in the email to verify your account.
  5. Access the Dashboard: Once your account is verified, you’ll gain access to the Hotjar dashboard. This is where the magic happens. From here, you can start setting up tracking and accessing Hotjar’s various features.

Why Try the Hotjar Demo?

1. Hands-on Experience:

  • The Hotjar demo allows you to explore the platform’s capabilities firsthand. It’s an opportunity to see how the tool works and how it can benefit your specific website.

2. No Cost Commitment:

  • Hotjar’s free trial typically provides ample time to evaluate the tool and decide if it aligns with your needs. There’s no immediate financial commitment, making it a risk-free exploration.

3. Tailored Insights:

  • During the trial, you can tailor Hotjar to collect data and insights specific to your website’s goals. This customization enables you to focus on the metrics and feedback that matter most to you.

4. Informed Decision-Making:

  • By trying out the demo, you’ll be better equipped to make an informed decision about whether Hotjar is the right tool for your web analytics and user feedback needs.

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